Refund & Cancellation Policy
Effective Date: 01 January 2026
This Refund & Cancellation Policy explains the rules related to booking cancellation, advance payment refund, service modification, and other related matters for services provided by State Cargo Packers and Movers.
We request all customers to read this policy carefully before confirming any booking.
1. Booking Confirmation Policy
A booking is considered confirmed only after:
- Customer provides complete shifting details
- Estimated quotation is accepted
- Advance payment (if applicable) is received
Without advance confirmation, we cannot guarantee vehicle or manpower availability.
2. Cancellation by Customer
A. Cancellation 48 Hours Before Service
If cancellation is requested at least 48 hours before the scheduled shifting date, 90% of the advance amount will be refunded. 10% may be deducted as administrative and processing charges.
B. Cancellation 24–48 Hours Before Service
If cancellation is made between 24 to 48 hours before service, 50% of the advance amount may be refunded.
C. Cancellation Within 24 Hours
If cancellation is made within 24 hours of scheduled service, advance amount may be non-refundable due to vehicle blocking, manpower allocation, and operational planning.
3. Cancellation by Company
In rare cases, we may cancel a booking due to:
- Natural disasters
- Government restrictions
- Vehicle breakdown
- Unavoidable emergency situations
In such cases, customers will receive full refund of advance payment or option to reschedule without extra charges.
4. Refund Processing Time
Approved refunds will be processed within 5–10 working days.
Refund will be issued through the original payment method (Bank Transfer, UPI, or other digital modes).
Bank processing delays are not under our control.
5. No Refund Situations
Refund will not be applicable in the following situations:
- Incorrect information provided by customer
- Change of address after vehicle dispatch
- Customer unavailable at pickup location
- Refusal to pay agreed final amount
- Delays caused by customer-side issues
6. Rescheduling Policy
Customers may reschedule service without cancellation if requested at least 24 hours before the moving date.
Rescheduling is subject to vehicle and manpower availability.
Repeated rescheduling may attract additional operational charges.
7. Partial Service Refund
If any agreed service is not delivered due to operational reasons from our side, proportionate refund may be considered after proper verification.
Refund decisions will be based on service agreement and internal review.
8. Damage & Insurance Claims
In case of transit damage, compensation is applicable only if transit insurance was purchased.
Damage claims must be reported within 24 hours of delivery with proper evidence such as photographs and written complaint.
Insurance settlement timelines depend on insurance provider policies.
9. Advance Payment Adjustment
Advance payment is adjustable in final billing amount. It is not an additional charge.
Final payment must be cleared before unloading at destination unless otherwise agreed in writing.
10. Policy Updates
State Cargo Packers and Movers reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.
Updated policy will be published on this page with revised effective date.
11. Contact for Refund Queries
For refund or cancellation requests, please contact:
State Cargo Packers and Movers
Phone: +91-7795098883
Email: info@statecargopackers.com
Working Hours: 24/7 (All Days)
This policy ensures clarity and transparency for all customers and supports compliance with online advertising and consumer protection standards.
